FAQs

We hear YOU! So we have created a list of the most asked questions by our prestigious customers and answered them for you! If you have any other questions, feel free to contact us at help.revivalpocket@gmail.com

What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways to ensure a seamless shopping experience.

How can I track my order?

  • Once your order is shipped, we will provide you with a tracking number via email. You can use this number on our ‘Track Order’ page to monitor your shipment’s progress.

What is your return and refund policy?

  • We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition within 30 days for a full refund. For more details, please refer to our Refund Policy.

How long will it take to receive my order?

  • Orders are typically processed within 1-2 business days and delivered within 4 to 8 business days. Delivery times may vary based on your location.

Can I change or cancel my order after placing it?

  • If you need to make changes or cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed, we may not be able to accommodate changes.

What should I do if I receive a defective or incorrect item?

  • If you receive a defective or incorrect item, please contact our customer support team immediately with your order number and photos of the item. We will arrange for a replacement or refund as soon as possible.

Do you offer cash on delivery (COD)?

  • Yes, we offer COD as a payment option for certain locations. Availability will be indicated at checkout.

How can I contact customer service?

You can reach our customer service team via email at support@revivalpocket.com or through our ‘Contact Us’ page on the website.

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